Statement of Warranty

This policy was last updated on November 2nd, 2007.

Shark Systems warranties all goods sold for the period specified under "Warranty" on an items respective product page. This warranty covers defects in materials and workmanship. Acts of god, product abuse such as overclocking, improper power protection, or unauthorized third party servicing are not covered by our warranty. Shark Systems will not cover any damages or data loss of any description due to usage of third party software or usage of hardware not otherwise purchased from or authorized by Shark Systems. Data security is the responsibility of the end user and proper backup procedures are mandatory. It is important to note that the manufacturers warranty period often extends beyond the warranty offered by Shark Systems. Warranty service may be obtained by the customer via the product manufacturer (OEM) or through Shark Systems during the specified warranty period(s). If Shark Systems replaces or repairs an item, the warranty period is not extended beyond that of the original warranted item.

All new orders are considered to be a "request for stock" - Shark Systems is not responsible for pricing errors on our website and will notify you if we are unable to fulfill your order. Under most circumstances, you are recommended to use the same shipping and billing address for your order. We do not ship to PO boxes. Shark Systems reserves the right to deny submitted orders for any reason.

30 Day Guarantee

If you are not satisfied with a product purchased from Shark Systems during the first 30 days of ownership you may return it to us for a refund, less a 15% restocking fee.* The customer is responsible for the cost of shipping the product back to Shark Systems. Please note, if the item is defective or "Dead On Arrival" (DOA) the item will be repaired or replaced and is not eligible for a refund. (see "Dead On Arrival (DOA) Products" below for more information)

* The 15% restocking fee may, in some cases be waived at Shark Systems discretion.

Product Return Procedures (RMA)

When shipping an item for repair or replacement please include ALL materials that came with the product including but not limited to: driver CD's, anti-static bags, instruction manuals, cables etc. The customer must purchase shipping insurance for return shipments as Shark Systems will not be responsible for any losses or damages during shipping. The customer is responsible for the cost of shipping the product back to Shark Systems. Shipping charges are not refunded under any circumstances.

Dead on Arrival (DOA) Products

A request for an RMA (Return Maintenance Authorization) should be placed within 7 days of receiving an item if it is found to be non-working on arrival. The product and all accessories should be returned for repair, replacement, or a refund at Shark Systems option. In some instances where an item is not stocked, the manufacturer will service or replace the product which may add up to 15 business days to the returns process. “Special Order” items may only be exchanged for an identical item. Software may not be returned under any circumstance.

Site Content Disclaimer

The Web site and all content is provided as is. By accessing and using the Web site you acknowledge and agree that use of the Web site and the content is entirely at your own risk. We make no representations or warranties regarding the Web site and the content, including, without limitation, no representation or warranty (1) that the Web site and/or content will be accurate, complete, reliable, suitable or timely; (2) that any content, including, without limitation, any information, data, software, product or service contained in or made available through the Web site will be of merchantable quality or fit for a particular purpose; (3) that the operation of the Web site will be uninterrupted or error free; (4) that defects or errors in the Web site will be corrected.

Shipment and Delivery

Shipping times can vary depending on the shipping method chosen and the shipping destination. The customer is responsible for any duty, taxes, customs brokerage fees or any other fees involved in the importation of goods from Shark Systems. If you have specific inquiries about importing please direct your inquiries to the shipping carrier. We normally ship out new orders within 1-2 business days (Canada) or 1-3 business days (US or International). Orders over $1000 CAD are shipped on a customer shipping account (UPS, Fedex, Purolator or DHL).

Please note most shipping carriers do not operate during certain holidays. Certain parcels destined outside of Canada may incur an overweight shipping charge from the shipping carrier. Provided we are able to show proof of the cost of shipping for the selected service this additional charge for overweight parcels may be charged at the time of shipping.

Shipping Damages

Inspect all received goods immediately after opening your shipment and report any missing or damaged goods to Shark Systems and the shipping carrier within 48 hours. Request a damage report from the shipping carrier immediately.

Shipment Tracking

Shipment tracking is available via the "My Account". A shipment tracking number will be added to your order status page upon completion of processing and shipment of your order. Please note that most tracking data is normally delayed approximately 24 hours.

Forms of Payment

Our current payment options include:
Canadian Dollar: Visa, Mastercard, Interac E-Mail Money Transfer
US and Canadian Dollar: PayPal (Visa, Mastercard, American Express, Discover)

To read about our Credit Card processing security click here

SHARK SYSTEMS LIABILITY IS LIMITED TO THE TERMS PROVIDED IN THE ABOVE WARRANTY AGREEMENT.